Refund policy

30-day returns, no questions asked.

If you're not happy with your Q-Rope gear for any reason, you can return it within 30 days of delivery for a full refund. We may ask what didn't work for you, but only as feedback to make our products better. Your answer is never a condition of the refund.

You don't need the original packaging, and it's okay if the product has been used. That's what the 30 days are for.

How to start a return
Email us at qrope@t-h.co.il with your order number. We'll reply with a prepaid return shipping label and simple instructions. U.S. orders are fulfilled and returned through Amazon's fulfillment network, so return shipping is free and there is no address to figure out. Attach the label, drop off the package, and you're done.

Refunds
Once your return is received, we'll notify you and issue a full refund to your original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund. If more than 15 business days have passed since your return was received and you don't see the refund, contact us at qrope@t-h.co.il.

Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us right away and we'll make it right with a replacement or a full refund, at your choice. Defects that appear later may be covered by our 3-year manufacturer's warranty.

Exchanges
The fastest way to exchange (for example, a different rope length) is to return the item you have and place a new order for the one you want.

Questions?
We're happy to help at qrope@t-h.co.il or +1 567-405-2193.